Merched Return & Exchange Policy

We accept returns or provide replacements for items that:

• Arrive damaged
• Have a manufacturing defect
• Have a printing or customization error

If your item has an issue, please contact us within 7 days of delivery at scott@merched.co with:

• Your order number
• A brief description of the issue
• Photos of the product

We'll review and provide a replacement or refund as quickly as possible.

Because all items are made to order, we are unable to accept returns for:

• Incorrect sizing
• Change of mind

We strongly recommend reviewing the size guide before placing your order.

That said, if something doesn't fit quite right, reach out — we're happy to work with you on a discounted replacement.

Orders are processed quickly after purchase. Because of this:

• Orders cannot be changed or canceled once production has started
• Please double-check your order details before completing your purchase

If your order is:

• Lost in transit
• Marked delivered but not received

Please contact us and we'll work with the carrier to resolve the issue.

Merched exists to deliver high-quality, custom merchandise that represents your event or brand the right way.

If something isn't right, we'll do everything we can to fix it.